Another Side of Orange County Tours Customer Survey

How did you first hear about Another Side Tours? *

Online

Print advertisement

Word of mouth/Referral

Previously attended tour

OPTIONAL: Please let us know the name of the website, publication or person you were referred to us by. *

When selecting your tour experience, what other options were under consideration? *

Another tour provider

Create your own tour experience (do it yourself)

Suggestion from hotel concierge

Other (please provide details below)

OPTIONAL: Please let us know the name of the other tour provider(s) you considered. *

How important is price when selecting a tour company? (1 being LEAST important and 5 being MOST important) *

How important is flexibility when selecting a tour company? (1 being LEAST important and 5 being MOST important) *

How important is service when selecting a tour company? (1 being LEAST important and 5 being MOST important) *

How important is location when selecting a tour company? (1 being LEAST important and 5 being MOST important) *

How important is staff knowledge and experience when selecting a tour company? (1 being LEAST important and 5 being MOST important) *

What was your primary reason for choosing Another Side Tours over the other options you were considering? *

Uniqueness of tour and experience

Price

Range of services and selection of options available to you

Interaction with staff

Location

OPTIONAL: Please include any written feedback regarding this question. *

Based on the price of your tour, your experience with the service, planning, production and options provided to you, what level of value do you feel you received from Another Side Tours? *

High level of value

Moderately high level of value

Value is equal to similar event vendors

Moderately low level of value

Value is lower than similar event vendors

OPTIONAL: Please include any written feedback regarding this question. *

Based on personal desires for your tour, did Another Side Tours fulfill all of your desires? Did we meet your expectations regarding dates and times? (1 being LEAST important and 5 being MOST important) *

Did we meet your expectations regarding number of guests? (1 being LEAST important and 5 being MOST important) *

Did we meet your expectations regarding pricing? (1 being LEAST important and 5 being MOST important) *

Did we meet your expectations regarding staff interaction? (1 being LEAST important and 5 being MOST important) *

Did we meet your expectations regarding tour location/scenery? (1 being LEAST important and 5 being MOST important) *

Did we meet your expectations regarding tour quality? (1 being LEAST important and 5 being MOST important) *

How would you rate the overall experience with the staff pertaining to attentiveness, professional demeanor, appearance, friendliness and knowledge? *

The staff exceeded my expectations

The staff lived up to my expectations

I am indifferent, they did not exceed expectations nor did they disappoint

The staff did not meet my expectations

OPTIONAL: Please let us know if there is staff member in particular you would like to acknowledge? *

OPTIONAL: Please tell us about your most memorable moment during your tour? *

OPTIONAL: Is there anything else you would like us to know or ways for us to improve? *

OPTIONAL: Do you have any upcoming tours or tavel dates we may assist you with? *

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